Case Study: First Choice Group achieves rapid growth and improved productivity with Epicor ERP

First Choice Group implements Epicor to drive growth and support niche clients

First Choice Group, a Staffordshire, UK–based supplier of commercial catering parts and services founded in 1999, had diversified into refrigeration, laundry, coffee and bakery spares and aimed to grow 20–30%. Rapid expansion exposed limitations in its legacy ERP—poor CRM capabilities, an outdated UI and a need to integrate with a purpose-built warehouse data system—prompting a search for a more flexible solution.

The company implemented Epicor ERP, chosen for its ability to be customised and integrate with existing warehouse systems. Since go‑live First Choice has expanded headcount (from about 100 to 150), improved productivity, added mobile CRM, strengthened forecasting and customer service, and positioned itself for continued growth and a move to larger premises.

First Choice Group

James Rostron

Systems Manager