Case Study: Field Fastener Supply Co. doubles company size and triples EBITDA with Epicor Prophet 21

Field Fastener Supply Co. - Customer Case Study

Field Fastener Supply Co., a Rockford, Illinois–based fastener distributor (40,000 SKUs, 900 OEM customers in 15 countries), set out to double the company’s size and profitability while improving quality, inventory accuracy and customer service. Key challenges included scaling operations, managing extensive vendor‑managed inventory (VMI), gaining reliable real‑time data, and reducing order errors and processing time.

Implementing Epicor Prophet 21—using SQL Server reporting, DynaChange portals and rules, ABS backups, EDI, and warehouse/scanning support—enabled automated alerts, user‑specific queries, streamlined EDI/VMI processes and easier multi‑warehouse management. Results included 99.8% on‑time delivery, 99.96% order accuracy, 99.64% cycle‑count accuracy, a 25% sales increase over five years, EBITDA tripled, ROI up 72%, A/R days down 38.5%, and more than doubled profit levels.

Field Fastener Supply Co.

Jim Derry

Executive Vice President