Case Study: F.D. Sterritt Lumber Company achieves 20% inventory reduction and streamlined operations with Epicor Eagle

F.D. Sterritt Lumber Company - Customer Case Study

F.D. Sterritt Lumber, a family-owned building materials supplier founded in 1841 and headquartered in Watertown, MA, serves contractors and homeowners across two locations with annual sales over $25M. The company struggled with managing diverse customer needs, manual special-order and pricing processes, excess inventory, paper-based document workflows, and the need for better, real-time business visibility.

By implementing Epicor Eagle with Document Management and Business Advisor, Sterritt automated special orders, used order-point calculations and dynamic pricing, and centralized documents and reports. The solution delivered measurable results: a 20% reduction in inventory, a 25% reduction in back-office headcount, a 4% increase in gross profit, faster access to order and financial data, and a shift from paper to electronic workflows that improved customer service and operational efficiency.

F.D. Sterritt Lumber Company

Jack Mackin

Vice President, F.D. Sterritt Lumber