Case Study: Ergobaby achieves faster trading partner onboarding and improved visibility with Epicor EDI

Faster Trading Partner On-Boarding and Improved Visibility Deliver Impressive Efficiency Gains with Epicor EDI

Ergobaby, a global baby-products company selling through more than 700 retailers, needed to improve how it connected with trading partners and speed up electronic data interchange (EDI) onboarding. As a long-time Epicor Kinetic customer, Ergobaby chose Epicor EDI to replace a slow, frustrating process that was delaying new revenue opportunities.

Epicor implemented Epicor EDI with a managed migration, weekly coordination calls, and seamless integration with Epicor Kinetic and Ergobaby’s 3PL. The results included onboarding partners in 2 to 6 weeks instead of 12 weeks to 6 months, faster invoice/spec changes in minutes instead of 90 days, better error visibility, and end-to-end tracking through the Epicor EDI Visibility Portal. Epicor helped Ergobaby reduce manual work, avoid extra headcount, and gain major productivity improvements.

Ergobaby

Ken Hayes

Senior Director of IT