Case Study: Hartville Hardware increases inventory turns to over 4 and streamlines special orders with Epicor Eagle

Family-Owned and Operated Retailer Improves Inventory Accuracy and Customer Satisfaction

Hartville Hardware, a family‑owned home center in Hartville, Ohio and the largest independently owned hardware store in the U.S., manages more than 75,000 SKUs across a massive retail footprint. The business faced limited information for buying decisions, an unautomated special‑order department, and communication gaps that slowed order handling and customer service.

By implementing Epicor Eagle, Eagle Compass, and Eagle Advanced Special Orders, Hartville gained better inventory visibility, powerful reporting, and end‑to‑end special‑order tracking. The result: special‑order lookups dropped from as long as 15 minutes to about one minute (a 100%+ improvement), inventory turns rose from 2.1 to over 4, and overall decision‑making and customer satisfaction significantly improved.

Hartville Hardware

Howard Miller

Owner