Case Study: Family Farm & Home achieves accurate inventory control and rapid expansion with Epicor Eagle

Family Farm & Home performs big with Epicor Eagle

Family Farm & Home, a Muskeegan, Michigan–based retail chain of 28 farm and home stores, needed a single system to support rapid growth while controlling inventory, conserving cash, securely adding new locations, and streamlining paperwork for 300+ vendors. Managing stock levels across multiple sites, minimizing shrink, and keeping accounts payable lean were critical challenges as the business expanded.

Implementing Epicor Eagle (with Business Advisor) gave the company real-time, on-location inventory visibility, easy inter-store transfers, cycle counting, and automated AP workflows. The result: accurate inventory and low shrink (1.14%), one full-time and one part-time staff handling weekly vendor payments, faster problem resolution (including catching fraudulent returns), and effortless rollouts of new stores to support continued growth.

Family Farm & Home

Bob Tarrant

CFO, Family Farm & Home