Case Study: Express Oil Change & Tire Engineers achieves 20% increase in mechanical sales and higher customer trust with Epicor

Express Oil Change & Tire Engineers - Customer Case Study

Express Oil Change, a Birmingham-based fast-lube and mechanical service chain known for its customer-first “The Show” experience and dedicated repair bays, faced inconsistent and time-consuming manual estimating. Technicians’ hand-written estimates eroded confidence, invited price negotiation, and made it difficult to measure and optimize performance across the network.

The company deployed Epicor’s Integrated Service Estimator (ISE), giving technicians one‑click access to parts, labor and VIN data and integrating estimates directly into the POS. Rolled out networkwide, the system boosted mechanical sales per location by about 20%, increased consumer confidence in technician knowledge by roughly 15%, lifted mechanical Net Promoter Score to 79% (and rising), and 94% of technicians reported improved customer communication.

Express Oil Change & Tire Engineers

Russ Steinbeck

Sr. V.P., Franchise Support, Trainning and Operational System