Case Study: Gericare Medical Supply boosts inventory turns and achieves near‑98% fill rates with Epicor Prophet 21

Epicor Prophet 21 solution helps medical supply distributor move to the next level

Gericare Medical Supply, a 36‑employee medical distributor in Monroeville, Alabama, supplies over 4,000 products to long‑term care and other healthcare customers. The company needed a more open, easily integrated business system to replace a proprietary database and improve warehousing, customer service, and order‑entry functionality.

In August 2013 Gericare implemented Epicor Prophet 21 with a Wireless Warehouse Management System (WWMS), boosting productivity and accuracy across the business. Inventory turns rose from 12 to 15, inventory accuracy and month‑end financials improved, customer fill rates reached about 98%, daily errors fell from roughly 10–12 to 0–2, and the company now handles 400–500 order lines per day virtually error‑free while eliminating overtime and redeploying staff to higher‑value tasks.

Gericare Medical Supply

Tammy Brooks

Systems Administrator