Case Study: Electro-Matic Products, Inc. achieves 5–10% sales growth and 3–4x faster data entry with Epicor Prophet 21

Epicor Prophet 21 provides benefits of real-time information to Michigan distributor

Electro-Matic Products Inc., a Farmington Hills, MI distributor of industrial automation and on‑premise signage (founded in 1969, ~$63M revenue, 130 employees), needed to modernize operations. The company’s prior manufacturer‑focused system couldn’t automate sales, reporting and training or provide an integrated CRM, leading to duplicated databases and inefficient processes.

Electro‑Matic implemented Epicor Prophet 21 ERP with integrated CRM, completing implementation and data conversion in 2009 with Epicor support. The new system delivered 3–4× faster data entry, real‑time portals and customizable reports, an on‑demand LMS, a single shared database, and a 5–10% increase in sales without adding customer service staff.

Electro-Matic Products, Inc.

Kathy Johnson

Manager of Customer Satisfaction