Case Study: Duncan Parnell achieves 133% profit increase and 58% sales growth with Epicor Prophet 21

Epicor Prophet 21 helps distributor race ahead of competition

Duncan‑Parnell Inc., a 68‑year‑old professional equipment distributor and service provider based in Charlotte, NC with 135 employees, serves the AEC market including contractors, surveyors and designers. Facing rapid growth, the company needed stronger CRM, service & maintenance, and reporting capabilities to manage sales, service operations and financial reporting across 14 locations.

In 2012 Duncan‑Parnell implemented Epicor Prophet 21, gaining integrated CRM, Service & Maintenance and improved reporting (including Excel exports and a new Aged Inventory Worksheet). Over three years the company saw profits rise 133% and sales increase 58%, sales per employee climb from $15,700 to $22,500/month, inventory grow more slowly than sales (helping conserve cash), and 62% of billing move to electronic—while service workflows, warranty management and sales reporting were significantly streamlined.

Duncan Parnell

Vicki Hafele

Chief Financial Officer