Case Study: Durrat Resort Management achieves stronger financial control and improved reporting with Epicor iScala Hospitality

Epicor Helps Maintain Bahrain Development

Durrat Resort Management (DRM) manages the operations, maintenance, and community services for Durrat Al Bahrain, a 15‑island resort development with thousands of villas, apartments, hotels and amenities. DRM faced failing legacy processes—multiple databases and Excel spreadsheets—that limited financial control and lacked a central system for customer and supplier records.

DRM implemented Epicor iScala Hospitality (with Crystal Reports and local IT support), which was straightforward to roll out and adopted by finance and procurement. The solution delivered consolidated financial management, on‑time invoicing, a full audit trail, improved reporting, and higher‑quality data for business decisions.

Durrat Resort Management

Osama Ali

Engineer and ERP Project Manager, Durrat Resort Management