Case Study: Betco Corporation achieves operational excellence and EDI compliance with Epicor

Epicor EDI helps a commercial cleaning and equipment manufacturer with their operational excellence during a time of growth

Betco Corporation, a manufacturer of commercial cleaning products and equipment, was facing new operational challenges as it expanded into consumer-packaged goods and had to meet stricter EDI requirements from retail customers. Working with Epicor and its Epicor EDI solutions, Betco needed better visibility into order and invoice processes, reduced chargebacks, and less manual effort across customer service, accounts receivable, and other teams.

Epicor implemented IntelligentXchange (IX) alongside Epicor EDI HQ to turn complex EDI data into actionable insight for Betco’s customer service, credit, shipping, and IT teams. The result was improved collaboration, better EDI compliance with partners like Office Depot and Meijer, automation across all 20 EDI customers, and fewer invoice and shipping issues that could trigger penalties—helping Betco improve efficiency, protect revenue, and support continued growth.

Betco Corporation

Shannon Iverson

Customer Support Manager