Case Study: Wholesale Plumbing Supply Company, Inc. achieves real-time inventory control and 10-15% inventory reduction with Epicor Eclipse

Epicor Eclipse ERP improves inventory management for Midwest distributor

Wholesale Plumbing Supply Company, a family-owned plumbing distributor in St. Charles, Missouri (founded 1957, 65 employees across eight locations), needed to synchronize inventory, invoicing, and accounts receivable so branches could see stock in real time and make transfers to fulfill customer orders quickly in a competitive market.

They implemented Epicor Eclipse (live January 2004 after a three‑month rollout), gaining real-time order tracking, inter-branch transfers, and automated invoicing within 1–2 days. The system reduced inventory 10–15% to improve cash flow, streamlined billing and AR (cutting staffing needs), enabled largely paperless transactions and customer online access to purchase histories, delivered real-time delivery estimates, and was supported by responsive Epicor service.

Wholesale Plumbing Supply Company, Inc.

Thomas Ditchfield

Executive Vice President, Wholesale Plumbing Supply Company