Case Study: Mar-Span Home Hardware Building Centre achieves 40% sales growth and faster onboarding with Epicor Eagle N Series

Epicor Eagle N Series speeds employee training, reduces workload, and improves efficiency

Mar-Span Home Hardware Building Centre in Drayton, Ontario — one of the largest stores in the Home Hardware group — needed to grow while maintaining exceptional customer service and profitability. Using an older Epicor system, they struggled with slow employee onboarding, manual inventory and purchasing processes, and limited real-time financial and business intelligence.

Upgrading to Epicor Eagle N Series, plus Epicor Compass and Eagle Inventory Manager (and using RF barcode receiving and Training on Demand), streamlined operations and reporting. The result: a 40% sales increase over three years without adding management or accounting headcount, much faster new‑hire training (productive in a day), more efficient inventory planning, reduced workload, and real‑time visibility to support future growth.

Mar-Span Home Hardware Building Centre

Dennis Diefenbacher

Accounting and IT