Case Study: Rylee’s Ace Hardware achieves 4.5% margin increase and record sales with Epicor Eagle N Series

Epicor Eagle N Series software delivers profit to business

Rylee’s Ace Hardware is a three‑store, family‑run hardware/home center in Grand Rapids and Walker, Michigan, with about 90 employees. Owner Lori Terpstra relied on Epicor to address key operational challenges: managing non‑Ace vendor pricing and receiving, improving inventory accuracy, and uncovering missed sales and profit opportunities.

By implementing Epicor Eagle N Series with Pricing Planner, Mobile Inventory, Mobile Manager, Compass and General Ledger, Rylee’s automated pricing, streamlined non‑Ace receiving with RF scanners, and gained real‑time insights on sales and inventory. The results included a 4.5% margin increase on outside‑vendor merchandise, a several‑thousand‑dollar gain from fixing an inventory issue, a ~40% margin boost on mini‑blinds, and record seasonal sales driven by timely ordering — plus faster financial reporting and more accurate inventory.

Rylee’s Ace Hardware

Lori Terpstra

Owner and President