Case Study: Whim Automotive achieves uninterrupted service and online sales growth with Epicor Eagle & Epicor eCommerce

Epicor Eagle for the Aftermarket and eCommerce Solutions Provide New Capabilities in Uncertain Times

Whim Automotive, an auto parts retailer in Nassau, Bahamas, faced sudden COVID-19 shutdowns that restricted in‑store shopping to one day a week and made curbside transactions difficult while customers lacked reliable access to detailed parts information. The company needed a fast, practical way to keep parts moving and customers served under severe access limits.

Using Epicor Eagle for the Aftermarket and an integrated Epicor eStore (with Epicor PartExpert® catalog), Whim enabled online ordering, on‑site credit‑card processing, a hands‑free drive‑thru pickup, mobile-friendly shopping, and virtual chat support. The result: Whim became the only Bahamian parts supplier with a comprehensive online store during closures, maintained sales and operational efficiencies, gained new customer channels, and has continued to expand fulfillment with ongoing drive‑thru service and local delivery options.

Whim Automotive

Dwayne Higgs

General Manager