Case Study: Construction Building Materials achieves real-time operational efficiency and increased field sales with Epicor

Epicor Eagle Empowers Business to Succeed

Construction Building Materials (CBM) is a 32‑employee hardware, lumber and kitchen‑design business with two locations in Bristol and Oakford, Pennsylvania. Founded in 1946, CBM competes with big‑box retailers like Home Depot and Lowe’s and faced challenges around operational efficiency, closing open orders, growing in a tough market, and meeting rising customer service expectations.

CBM implemented Epicor Eagle and related modules (Performance Manager, Mobile Manager, Payment Exchange, Watchdog ISS, Document Management, Secure Data Backup) to modernize operations. The solutions delivered real‑time dashboards to identify and close open orders, mobile quoting and account access for field sales, lower card processing fees and simpler reconciliation, faster special‑order processing, secure backups and electronic documents — improving monthly closes, field service and overall efficiency.

Construction Building Materials

Jay Saxton

Sales & Operations Director