Case Study: Austin Hardwoods achieves 2.5x order processing and 0.1% inventory accuracy with Epicor BisTrack

Epicor BisTrack helps business outshine the competition

Austin Hardwoods is a Denver-based hardwood specialty lumber and building materials dealer serving industrial, contractor, and retail customers. The owner-operators needed to maintain a competitive edge by delivering outstanding, fast customer service to a mixed pro/retail clientele while running the business efficiently and profitably.

After implementing Epicor BisTrack, Austin Hardwoods gained real-time inventory and cost visibility, sales dashboards, mobile access, and automated purchasing and messaging tools. The result: 2.5× more orders handled with the same staff, inventory accuracy within 0.1%, daily tickets rising from 75 to 200, thousands saved from exact manufacturing cost data, improved margins, and significant time savings for management.

Austin Hardwoods

Chris Stypinski

Vice President and Owner, Austin Hardwoods