Case Study: G B Willbond Limited achieves secure, reliable, and resilient cloud ERP with Epicor BisTrack and Epicor Managed Services

Epicor BisTrack Cloud Solution Provides Willbond Plumbing With Secure, Reliable, and Resilient ERP

G B Willbond Limited (Willbond) is a century‑old plumbing, heating and bathroom merchant based in Nottingham, England, with around 90 staff. Strong growth revealed that its legacy ERP could no longer support the business or new needs such as a customer portal and electronic signature capture at POS and delivery, and the company required a secure, stable, remotely hosted system tailored to the merchant industry.

Willbond implemented Epicor BisTrack ERP—integrated with Scan Track document management and e-signature—and chose Epicor Managed Services to host the solution in a private cloud with 24/7 monitoring. The merchant‑specific system delivered better visibility of orders, stock and BI, improved customer service and loyalty, removed on‑site infrastructure costs, and provided a secure, reliable and resilient platform for ongoing growth.

G B Willbond Limited

Colin Hollowood

IT Manager