Case Study: Scottish Public Pensions Agency achieves automated processing of £1.5bn in pension payments with Epicor 9 ERP and Epicor Service Connect

Epicor Automates £1.5bn in Pension Payments for the Scottish Public Pensions Agency

The Scottish Public Pensions Agency (SPPA) administers and regulates public‑sector pension schemes in Scotland, handling more than £1.5bn in annual contributions from around 1,200 employers. The agency struggled with fragmented systems and central control spreadsheets that required manual entry of roughly 1,100–1,200 monthly transactions, had no audit trail or version control, and could take over a month to reconcile accounts.

SPPA implemented Epicor 9 ERP and Epicor Service Connect to automate Excel data imports, validate submissions, trigger invoices and integrate with banking and accounts receivable for overpayment recovery. The solution now automates about 80% of employer processing, frees staff from repetitive data entry for higher‑value tasks, provides real‑time reporting and auditable trails, tightens governance and compliance, and is delivering an estimated ~20% efficiency improvement.

Scottish Public Pensions Agency

Mark Cockburn

Scheme Finance Manager