Case Study: Ultra-Luxury Hotels and Residences achieves 85% faster requisitions and real-time profitability with Epicor iScala

Enhancing Services and Operational Efficiencies to Ensure Luxury Accommodations

A global developer and operator of ultra‑luxury hotels and residences sought to improve guest experience and operational efficiency across multiple international resorts. They needed to streamline departmental reporting and supply‑request workflows and gain a real‑time way to evaluate the profitability of services and sales items.

They implemented Epicor iScala beginning in 2014, rolling the solution out to seven properties with more planned. iScala integrated with existing systems with little customization, cost about 20% less than alternatives, cut requisition processing time by 85% with 100% accuracy, and enables daily, drill‑down profitability reports—speeding decision‑making and supporting revenue growth.