Case Study: Transply, Inc. achieves enhanced customer service and profitable growth with Epicor Prophet 21

Enhancing Customer Experience to Drive Growth and Profits

Transply, a privately held general-line industrial distributor founded in 1972 and based in York, PA, employs more than 60 people and had annual sales of over $27M (2015). The company needed to replace an outdated, manual software system that was slowing order processing and customer service, limiting visibility into operations and constraining growth and profitability.

Transply implemented Epicor Prophet 21—including B2B Seller and Mobile Proof of Delivery—and equipped sales reps with iPads and iPhones. The new solution automated internal workflows, provided real-time delivery data (signature/photo capture) and a single B2B login for account access, speeding order processing, improving customer service, enhancing profit reporting, and positioning the company for future growth.

Transply, Inc

Monatto Smith

Vice President of Sales