Case Study: Atlanta Light Bulbs achieves faster order fulfillment and improved customer experience with Epicor Prophet 21

Enhancing Customer Experience in a Changing Market

Atlanta Light Bulbs, a Tucker, GA–based electrical distributor founded in 1981, needed to improve automation and operational efficiency to keep pace with changing market demands while maintaining a high level of customer service. As a small, customer-focused company launching new solutions through its ALB Energy Solutions division, it required a system that could be implemented quickly and run with a lean team.

They implemented Epicor Prophet 21 over a single weekend, gaining real-time data, automated workflows, and faster order processing and shipping. The solution reduced manual work (freeing staff for growth-focused tasks), enabled CRM, eCommerce and third-party integrations, and measurably improved customer experience and operational efficiency.

Atlanta Light Bulbs

Doug Root

CEO