Case Study: Empire Plumbing Supply achieves real-time visibility and operational efficiency with Epicor Eclipse

Empire Plumbing Supply - Customer Case Study

Empire Plumbing Supply, a family-owned plumbing distributor in Broken Arrow, Oklahoma with 24 employees and $15M in annual revenue, needed to replace an antiquated, non-upgradeable system to support high-performance, data-driven, relationship-based distribution. The company sought standard operating procedures, better reporting, eCommerce capabilities, and reliable delivery tracking to modernize operations and support growth.

In April 2013 Empire implemented Epicor Eclipse, with consultants handling data migration and system setup. Eclipse delivered pre-built SOPs, integrated eCommerce, real-time reporting and Proof of Delivery/delivery tracking, producing smoother long-distance deliveries, improved sales-productivity visibility, the ability to restructure roles for greater efficiency, and quick user adoption — all with a clean, glitch-free implementation.

Empire Plumbing Supply

Ken Johns

CEO