Case Study: Elmer's Aquarium and Pet Center achieves improved customer experience and inventory accuracy with Epicor Eagle

Elmer’s Aquarium and Pet Center - Customer Case Study

Elmer’s Aquarium and Pet Center is a family‑owned specialty pet store in Monroeville, Pennsylvania, founded in 1969. With one location and 26 employees, the shop relied on stand‑alone cash registers, word processors and spreadsheets, leaving it without an integrated POS, accurate inventory tracking or meaningful analytics—making daily operations slow and risking competitiveness.

Elmer’s implemented the Epicor Eagle business management solution to centralize POS, inventory and product/animal information. Eagle put detailed data and images at staff fingertips, simplified ordering (cutting ordering time by about 50%), improved inventory accuracy, sped transactions, saved employee time, and noticeably enhanced the customer experience—helping the store remain competitive with larger retailers and online sellers.

Elmer's Aquarium and Pet Center

Gary Knabe

President, Elmer's Aquarium and Pet Center