Case Study: Echo Group Inc achieves cost-effective, time-saving training and a strong learning culture with Epicor Eclipse LMS

Electrical distributor builds a strong learning culture with Epicor resources

Echo Group Inc., a Midwestern electrical distributor headquartered in Council Bluffs, Iowa with 14 locations, needed a consistent, scalable way to get employees up to speed on new ERP technology and standard business processes. The challenge was to provide accessible training that reduced one-on-one support and helped staff embrace the move from Eclipse Eterm to Eclipse Solar across multiple roles and locations.

Echo Group implemented Epicor Eclipse with the Epicor Learning Management System, Learning Center and Epicor University resources, creating role-based new-hire templates, an internal document library, and incentive programs to drive usage. The result: high adoption, lower training costs (about $15 per class per user), faster onboarding, fewer IT support calls, and easily accessible learning resources that made continued LMS investment a clear win.

ECHO Group Inc

Kris Hopkins

IT Manager