Case Study: Eikenhout, Inc. achieves faster deliveries and reduced transportation costs with Epicor DDMS

Eikenhout, Inc. - Customer Case Study

Eikenhout, Inc., a Grand Rapids, Michigan–based lumber and building materials distributor with seven stores and about 100 employees, needed to replace its third‑party delivery dispatch system to gain better support, more features, and improved delivery efficiency. The company’s goals were faster, easier scheduling and training, fewer routing delays, and lower transportation costs.

Eikenhout implemented Epicor DDMS, which installed quickly, used a familiar Windows interface, and was easy to customize and train on. DDMS added route mapping, a drag‑and‑drop truck scheduler, instant order updates, and automatic weight totals—allowing planners to schedule days in advance, reduce delivery times, increase deliveries per driver, and cut transportation costs.

Eikenhout, Inc.

Don Williams

IT Director, Eikenhout,Inc.