Case Study: Ridgefield Supply Company achieves faster, more accurate operations and saves 14 hours/day on deliveries with Epicor BisTrack

East Coast Lumber Dealer Sees Efficient, More Accurate Business Communication With Epicor BisTrack Software

Ridgefield Supply Company is a family-owned lumber and building materials dealer founded in 1883 in Ridgefield, Connecticut, serving contractors and homeowners across a 60-mile radius. The company struggled with an aging flat-file system that made researching orders and accessing timely data slow and labor-intensive, creating bottlenecks for operations, sales, and delivery planning.

Ridgefield implemented Epicor BisTrack and the BisTrack Journey Planner, integrated with GPS Insight and third-party tools, to automate dispatch, enable quick SQL queries and dashboards, and streamline document and order scans. The result was real-time, accurate data access that improved team collaboration and decision-making, eliminated re-keying errors, and cut about 10 minutes per stop—roughly 14 hours saved per day across the fleet—while boosting operational efficiency and profitability insights.

Ridgefield Supply Company

Michael Sonderman

Operations Manager