Case Study: J.H. Wright & Associates Inc. achieves streamlined operations and cost savings with Epicor Prophet 21 and Epicor Web-Based Consulting

Distributor transforms operations with Epicor technology and consulting

J.H. Wright & Associates Inc., a 48‑employee fluid‑handling distributor and service provider in Daphne, Alabama, needed to deepen its team’s Epicor Prophet 21 expertise and improve internal processes and reporting. The operations team sought flexible, targeted help for complex issues and executive training without the expense and disruption of frequent onsite consulting.

They implemented Epicor Prophet 21 and used Epicor Professional Services’ Web‑Based Consulting—hour‑long, on‑demand sessions—to get focused, interactive support (for example, fixing a complex Crystal Report) and train management. The result: reduced travel costs, faster problem resolution, clearer reporting and audit trails, the “Order Champion” process that streamlines order ownership, role consolidation that saved money, and ongoing continuous‑improvement momentum.

J.H. Wright & Associates Inc.

Randi Patterson

Operations Manager/System Administrator, J.H. Wright & Associates Inc