Case Study: Dempster’s Automotive cuts customer calls and eliminates paper with Epicor WebDocs

Dempster’s Automotive - Customer Case Study

Dempster’s Automotive Supply, a single-store, 18-employee parts supplier in Barrie, Ontario, struggled with a paper-bound back office: stacks of invoices, overstuffed filing cabinets and about 50 monthly customer calls to track down missing documents, costing staff time and reducing productivity. Office manager Denise Parry and the team needed a way to eliminate manual document searches and make account information more accessible to both staff and customers.

They implemented Epicor WebDocs, a hosted web-based document management system that indexes and serves invoices, statements and credit memos as searchable PDFs. Deployment was quick, staff and customers gained 24/7 self-service access, monthly customer calls dropped from roughly 50 to 3, an assistant role was eliminated, and both operational costs and transaction times were significantly reduced while improving customer service.

Dempster's Automotive

Denise Parry

Office Manager