Case Study: Insul-Serve Management Ltd. achieves 10% inventory reduction and faster, error-free order fulfillment with Epicor ERP

Delivers timely, dedicated service with Epicor ERP

Insul-Serve Management Ltd., a Lubbock, Texas–based fabricator and distributor of insulation with about 90 employees and more than 7,500 products across six facilities, struggled to coordinate inventory, warehousing, shipping, and tracking while meeting contractors’ tight, next‑day delivery deadlines. Six separate legacy systems that didn’t communicate caused duplicated purchase orders, multiple product codes, and information gaps that hampered timely fulfillment and accurate reporting.

After implementing Epicor ERP companywide in April 2011, Insul‑Serve reduced inventory by 10% within six months, began pre‑ordering 40% of raw materials to secure better vendor pricing, and improved profitability without lowering prices. Reporting time was cut in half (year‑end work went from months to weeks), human reporting errors were virtually eliminated, database accuracy increased, and the company is moving toward paperless warehouses and eCommerce enabled by future Epicor upgrades.