Case Study: Decorated Products achieves dramatic inventory reduction and cuts lead time from 4 weeks to 4 days with Epicor Manufacturing

Decorated Products - Customer Case Study

Decorated Products is a family‑owned maker of metal nameplates, decals and roll labels in Westfield, MA (42 employees) that needed a fresh start after a failed ERP implementation. The company sought a robust solution to support growth while continuing its Lean transformation to reduce waste, improve operations and be more responsive to customers.

By implementing Epicor Manufacturing, Decorated gained real‑time visibility and tighter inventory control—raising inventory turns from under 2 to over 50, cutting lead time from four weeks to four days, and reducing finished‑goods and raw material holdings (average materials on hand now five days). The system enabled vendor consignment purchasing, a numbered bin system, faster order configuraton and improved maintenance tracking, yielding freed warehouse space, faster customer response (including some 24‑hour turnarounds) and recognition as a preferred supplier by major customers.

Decorated Products

Jeff Glaze

Owner/Operator, Decorated Products