Case Study: Suburban Lawn & Garden achieves 40% gross sales growth with Epicor

Cultivating Compelling Hybrid Experiences to Capture Loyalty and Activate Growth

Suburban Lawn & Garden, a family-owned retail, wholesale, and service business with three locations, needed to keep pace with big-box competitors while preserving its local, high-touch customer experience. To do that, it relied on Epicor Eagle, along with Epicor iNet, to support its POS, retail management, and growing online sales needs.

Epicor helped Suburban Lawn & Garden expand from about $100,000 in annual online sales to more than $3 million in product sales in roughly a year, while also enabling offline transaction processing during outages and better inventory decisions through analytics. With Epicor’s loyalty, payment, mobile lookup, and reporting tools, Suburban achieved 40% gross sales growth from 2018 to 2022 and built a loyalty program with over 49,000 reward customers.

Suburban Lawn & Garden

Matt Stueck

Vice President