Case Study: Cox Hardware and Lumber achieves $5,000 annual savings and simplified card processing with Epicor Payment Exchange

Cox Hardware Saves Money While Simplifying Card Processing with Epicor Payment Exchange

Cox Hardware and Lumber is a family‑owned, single‑location hardware store and lumberyard in Houston serving local businesses since 1946. Owner Virgil Cox faced rising and unpredictable card processing fees, growing PCI compliance complexity, and a time‑consuming daily reconciliation process that required multiple reports and spreadsheet workarounds.

They implemented Epicor Payment Exchange, fully integrated with their Eagle system, which delivered predictable, lower rates (about $5,000 annual savings), streamlined PCI compliance through end‑to‑end encryption and secure storage, and automated daily reconciliation and reporting via a web interface—saving staff time and providing clearer, real‑time transaction insights.

Cox Hardware and Lumber

Virgil Cox

Owner