Case Study: McLendon Hardware achieves cost-effective mobile payments and lower processing fees with Epicor Payment Exchange and Eagle

Cost-Effectively Implements Mobile Solutions Using Epicor Payment Exchange and In-Store Gift Cards

McLendon Hardware, a Seattle-based hardware and lumber retailer founded in 1926 with seven store locations and 550 employees, needed a modern, integrated payment strategy that supported mobile sales, EMV readiness, and replacement of legacy terminals without increasing costs. Their goals included lower processing rates, in-store gift card functionality, POS address verification, and a solution that worked seamlessly across terminals and mobile devices.

They implemented Epicor Payment Exchange with Epicor Eagle Tablet POS and Eagle In‑Store Gift Cards, migrating gift cards and upgrading hardware and software across locations. The integrated rollout reduced credit, debit and gift‑card processing costs, eliminated extra mobile fees by allowing mobile payments at register rates, enabled POS address verification, sped up gift‑card processing, expanded promotional opportunities, and was deployed quickly with improved PCI support.

McLendon Hardware

Nathaniel Polky

Information Technology Manager