Case Study: Baxter Manufacturing slashes production lead time from months to 1 day and boosts multisite productivity with Epicor ERP

Cookware Manufacturer Leans on Epicor to View Multisite Operations and Maximize Productivity

Baxter Manufacturing, a 100-employee cookware and baking equipment maker in Orting, Washington and a subsidiary of ITW Food Equipment Group, was held back by a legacy, mainframe-based ERP that was inflexible and slow to provide actionable data. Managing multisite operations and protecting margins in a fast-changing market made it difficult to change processes, analyze root causes quickly, and scale productivity across plants on opposite U.S. coasts.

Baxter implemented Epicor ERP—using out-of-the-box functionality, a product configurator, and MRP/CRM modules—alongside Epicor’s training resources. The result: dramatic visibility and agility (a real-time 360° view of the business), faster job processing (users reported ~30%+ speed gains), and major lead-time reductions (from roughly two months to one day, with some products dropping from 8–12 weeks to next-day shipping), plus improved cross-plant capacity and opportunities to grow revenue with existing customers.

Baxter Manufacturing

Jack Pennypacker

Network Administrator