Case Study: Cook's Pharmacy achieves 10% higher margins and streamlined billing with Epicor Eagle

Cook’s Pharmacy Boosts Margins and Streamlines Billing Using Epicor Eagle

Cook’s Pharmacy is a three‑store independent retailer in Eminence, Kentucky, combining full‑service pharmacies with a broad front‑of‑store retail selection. Facing shrinking pharmacy margins and increasingly complex third‑party insurance billing, the company needed better back‑office controls and stronger retail performance to protect profitability and streamline accounts receivable.

Cook’s implemented Epicor Eagle (integrated with its QS/1 pharmacy system) to manage inventory, POS, AP/AR, reporting, auditing, and document management. The solution improved insurance billing and AR processes (reducing AR by 1.5%), increased overall margins by 10% at the same sales volume, raised retail GMROI by about 1.2%, sped up customer billing and payments, and provided clearer visibility to control loss and anticipate cash flow.

Cook's Pharmacy

Melissa Young

CFO, Cook's Pharmacy