Case Study: Consolidated Restaurant Operations achieves streamlined operations and reduced G&A with Epicor Enterprise Hospitality

Consolidated Restaurant Operations - Customer Case Study

Consolidated Restaurant Operations (CRO) is a full‑service restaurant operator with more than 100 corporate locations plus franchised and joint‑venture sites across 18 states and Canada, managing multiple national brands. After growth through acquisitions, CRO faced disparate systems and manual processes that drove up costs and prevented timely access to financial and operational data — a major problem for a low‑margin business that needed to stay lean and scale without adding headcount.

CRO implemented Epicor Enterprise Hospitality for its functionality, scalability, integration and customization, tightly interfacing with the Aloha POS and UltiPro HR systems to automate daily data uploads and eliminate re‑keying. The solution delivered fast, broad reporting and store‑level budgeting, kept G&A and staffing low (18 people handle accounting/payroll; one IT support), streamlined AP and cash management, and provided tier‑one capabilities without costly implementation — enabling CRO to operate efficiently and support future growth.

Consolidated Restaurant Operations

Dave Seebeck

Vice President of IT, Consolidated Restaurant Operations