Case Study: Connetquot West Inc. achieves tighter inventory control and pricing transparency with Epicor Prophet 21

Connetquot West Inc. - Customer Case Study

Connetquot West Inc. is a 20-employee full-line medical and surgical products distributor in Farmingdale, NY, serving hundreds of acute and long-term care facilities and processing about 100 orders a day. The company needed better visibility into product sales cycles and vendor pricing histories to meet customer demands for fast turnaround and strict cost control while keeping inventory tightly managed.

After a six-month implementation, Epicor Prophet 21 centralized order entry, AR/AP, inventory and accounting, providing month-to-month transaction visibility, detailed pricing and contract histories, and end-to-end product tracking from order to invoice. The system became the company’s internal control backbone used daily across teams, improving inventory accuracy, enabling proactive stocking, ensuring customers receive the best pricing based on purchase history, and delivering more responsive customer service.

Connetquot West Inc.

Noah Lam

President and Owner, Connetquot West Inc.