Case Study: Cole Hardware achieves streamlined operations and faster customer service with Epicor Eagle N Series

Cole Hardware - Customer Case Study

Cole Hardware is a San Francisco–based hardware and home center with four retail stores and a commercial supply facility that has relied on technology to grow for more than 30 years. The company faced challenges managing inventory across multiple locations and maintaining outstanding customer service to stay competitive.

Cole upgraded to Epicor Eagle N Series, a simple-to-deploy, customizable POS and back‑office solution that runs across its 70+ terminals. The modern, Office‑style interface and ribbon-based Favorites give staff faster access to real-time inventory and order information, simplifying processes, boosting efficiencies and delivering measurable improvements in customer service.

Cole Hardware

Robin Miller

Director of Operations, Cole Hardware