Case Study: Chicago White Sox achieves rapid, accurate financial reporting and budgeting with Epicor

Chicago White Sox - Customer Case Study

The Chicago White Sox, a Major League Baseball team based at U.S. Cellular Field and in operation since 1901, faced inefficient, manual financial processes and heavy reporting demands that consumed staff time and introduced inaccuracies. Their legacy system lacked flexible reporting and required re-entering general ledger data to produce required internal and MLB reports, making budgeting and compliance slow and frustrating.

By implementing Epicor for Hospitality and Entertainment, the White Sox gained a robust accounting and flexible reporting solution that eliminated manual re-entry and streamlined workflows. As a result, company-wide budget financials dropped from 3–4 weeks to 3–4 days, MLB reporting went from days to under an hour, accuracy and efficiency improved, and integration with the ticketing system sped up payment and refund processing.

Chicago White Sox

Bill Waters

Director of Finance, Chicago White Sox