Case Study: Chas. E. Phipps Company achieves consistent pricing and 1–3% margin improvement with Epicor Prophet 21

Chas. E. Phipps Company - Customer Case Study

Chas. E. Phipps Company is a Cleveland-based distributor with 30 employees across three locations serving about 2,300 commercial and industrial contractor customers. The company, managing ~7,000 SKUs, faced inconsistent pricing across branches and salespeople and suspected many smaller customers were being underpriced, reducing overall profitability.

Phipps implemented Epicor Prophet 21 with a Strategic Pricing module developed with Strategic Pricing Associates, converting individual discounts to data-driven, segmented price standards and qualifying customers by size and type. The program delivered roughly a 1% overall margin improvement and a 2–3% gain for “tiny” and “small” customers, produced consistent pricing across branches, increased confidence in pricing accuracy, and moved the company toward its goal of applying strategic pricing to 60% of small-customer sales (currently ~50%).

Chas. E. Phipps Company

Tony Filipovic

Vice President of Administration, Chas. E. Phipps Company