Case Study: Canyon Pipe and Supply Inc. achieves seamless, accurate high-volume order processing with Epicor AutoOrder

Canyon Pipe and Supply Inc. - Customer Case Study

Canyon Pipe and Supply Inc., a Phoenix-based plumbing and HVAC distributor with 140 employees and nine locations, needed a low-cost way to process thousands of order lines for large customers without changing workflows or adding specialized IT, expertise, or support. The company sought a solution that would eliminate manual re-entry while maintaining order completeness and accuracy.

Canyon implemented Epicor AutoOrder — an ERP add-on that automatically converts computer-generated purchase orders into electronic sales orders (complementing EDI and web order entry) without OCR or process changes. In week one it processed 6,000 lines and now handles about 19,000 lines per month, delivering seamless, accurate order processing, reducing manual effort, and enabling Canyon to onboard additional customers while improving competitiveness.

Canyon Pipe and Supply Inc.

Ed Kondrat

Controller, Canyon Pipe and Supply Inc.