Case Study: Butte Home Hardware Building Centre achieves consistent, faster employee training and increased productivity with Epicor Training on Demand

Butte Home Hardware Building Center - Customer Case Study

Butte Home Hardware Building Centre is a family‑owned hardware and home‑center retailer in Picture Butte, Alberta, operating four stores. The company used the Epicor Eagle system but struggled with time‑consuming, one‑on‑one training that pulled managers away from their duties and made it hard to deliver consistent training across locations.

They adopted Epicor Training on Demand—short, interactive eLearning modules—so staff could learn on their own schedule. The program trained 60% of employees (nearly 600 test assignments), reduced manager time spent on training, increased staff comfort and job satisfaction with Eagle, and delivered greater productivity and consistent processes across all four stores.

Butte Home Hardware Building Centre

Mark Heinen

General Manager, Butte Home Hardware Building Centre