Case Study: Butler Bros achieves faster month‑end reporting and improved customer service with Epicor Prophet 21

Butler Bros - Customer Case Study

Butler Bros., a Lewiston, Maine industrial distributor founded in 1952, employs about 70 people and reached over $40M in sales as it expanded to multiple branches. Growth exposed limitations in its legacy ERP, and the company needed better inventory control and customer service capabilities to support next-level operations.

In 2011 Butler Bros. implemented Epicor Prophet 21, which streamlined reporting and workflows—month‑end reporting dropped from two full days to under one hour—and enabled fast retrieval of quotes, acknowledgments and invoices during customer calls. The system’s Excel queries and LMS-driven training also sped customized reporting and user adoption, boosting staff efficiency, customer service and overall profitability.

Butler Bros

Pauline Cote

VP of Operations, Butler Bros