Case Study: Chinook Lumber achieves 33% reduction in purchasing workload and $0.5M inventory savings with Epicor BisTrack (Epicor)

Business re-designed processes using efficient Epicor BisTrack workflows, dashboards, and analytics

Chinook Lumber, a three‑location lumber and building‑materials supplier in Monroe, Washington, needed to streamline operations and roll out cost‑saving programs while improving customer service. The company sought a way to reduce manual work, improve visibility into workflows, and introduce programs like Vendor‑Managed Inventory and online customer access.

Chinook implemented Epicor BisTrack—using role‑based workflows, Smartviews and dashboards, business intelligence, and integrated web services—to automate processes and provide real‑time data to staff and customers. The results included more productive teams, a 33% reduction in purchasing workload, dramatically reduced paper flow, higher fill rates and faster customer responses, about $0.5 million of inventory removed from the balance sheet, and an incremental 1 percentage point lift in margin.

Chinook Lumber

Joost Douwes

Vice President and General Manager, Chinook Lumber