Case Study: Top Notch Distributors, Inc. achieves major productivity gains and profitable growth with Epicor Prophet 21

Built-for-Distributors, ERP Drives Culture of Continuous Improvement and Delivers Impressive Productivity Gains

Top Notch Distributors, Inc., a family-owned architectural door hardware distributor serving North America, was limited by an older IBM AS400 ERP system that couldn’t support its growth. The company needed a more scalable, distribution-focused platform, and turned to Epicor Prophet 21 to replace manual processes and better support expansion across multiple warehouses and sales channels.

Epicor implemented Prophet 21 with business rules, automation, API integrations, and warehouse robotics to streamline order entry, auto-approve orders, and optimize inventory movement. The results were substantial: inventory accuracy improved from 91% to 99.5%, warehouse throughput rose from 8 to 15 units per hour, picking productivity increased from nearly 25 to 70 lines per hour, same-day shipping reached 99.91%, and order accuracy improved from 95.6% to 99.6%.

Top Notch Distributors, Inc.

Joseph Hampton

Director of Information Technology