Case Study: Bradfords Building Supplies achieves touchless Click & Collect in 24 hours and a record £1M online month with Epicor BisTrack

Bradfords Building Supplies - Customer Case Study

Bradfords Building Supplies, a UK building-supplies specialist with 740 employees and more than 40 branches, faced the challenge of continuing to serve customers safely when COVID-19 forced yards and stores to limit contact. They needed to convert their standard delivery process into a touchless “Click & Collect” system and implement it within 24 hours to keep serving customers and meet demand.

Using Epicor BisTrack Delivery and the BisTrack Journey Planner, Bradfords repurposed delivery time slots as timed collection slots, implemented photo-capture of signed paperwork to avoid handoffs, and trained 700 staff across 43 branches—launching the new process in under 24 hours. The result: Bradfords stayed open while many competitors closed, kept customers and employees safe, and set a new online monthly sales record of £1M as online orders surged.

Bradfords Building Supplies