Case Study: B&J Parts and Machine achieves faster growth and improved customer service with Epicor Eagle

B&J Parts and Machine - Customer Case Study

B & J Parts and Machine is a family‑owned automotive parts supplier in Port Coquitlam, British Columbia (one store; 22 full‑time and 9 part‑time employees) founded in 1968. Facing stagnant growth, shifting SKUs and tightening margins through 2008, the Sallstrom family restructured the business and prioritized a modern, fully integrated system to remove service limitations and position the company for renewed growth.

After evaluating multiple vendors, B & J implemented Epicor Eagle in October 2009, deploying RF barcoding, the LaserCat 3 electronic catalog, Epicor Dispatch and Delivery with real‑time tracking, iNet customer portals, Document Management and Compass analytics. The result was faster, more accurate operations, real‑time delivery visibility, dramatically reduced reporting time (from 2.5 hours to minutes), a noticeable sales increase by year‑end, and improved customer service that set the company up for long‑term growth.

B&J Parts and Machine

Scott Sallstrom

Partner, B & J Parts and Machine