Case Study: Atlet improves customer service and gains speedier access to information with Epicor Service Management

Atlet improves customer service and gains speedier access to information with Epicor Service Management

Atlet, part of Nissan Forklift and one of Europe’s leading material‑handling manufacturers with nine subsidiaries and about 1,000 employees, needed to modernize its service operations. The company was running a customized DOS service system that didn’t work in a Windows environment and lacked integration and searchable data; IT sought a service solution that would better control service processes and automatically integrate with its existing iScala ERP landscape across multiple countries.

Atlet implemented Epicor iScala with Service Management and Epicor Service Connect, integrating service, order, stock and invoicing modules, a parts web shop and mobile solutions for technicians. The result: faster, searchable access to service data (what once took up to two days can now be found in two minutes), about 300 service orders per day (≈40,000/year), improved customer service and a 96% spare‑parts service level in Sweden, plus smoother integration and reporting across subsidiaries.

Atlet

Ingegerd Hedlund

Service Administrator